What are the benefits of Managed Print Services (MPS)?

What are the benefits of Managed Print Services (MPS)?

(Submitted by Chip Turner) When faced with the task of installing, maintaining, and obtaining supplies for a fleet of printers, it is no surprise that organizations seek help from experts in the field. Benefits of MPS
  1. Security:

    Protecting your printers from outside cyberattacks is crucial. Incidents involving security breaches on unsecured endpoints (printers) is on the rise. Professional MPS services can help.

  3. Reduced Staff Burden:
    1. IT Department:

      Often the burdensome task of installing, maintaining, and obtaining supplies for a fleet of printers is thrust upon a company’s expensive IT professionals. With Managed Print Services, your IT team can focus on more pressing business issues and allow for a team of MPS experts to handle the printer fleet.

    2. Accounting Department:

      Does your accounting department get invoices from printer service companies and toner providers? Are employees making proper purchasing decisions? Is your pricing consistent? Are your employees taking the time to research the proper cartridge? Have they ever incorrectly ordered the wrong one? Often an accounting department will receive literally hundreds of invoices annually from toner purchases and for service calls. This can result in a heavy administrative cost to get all these invoices paid in a timely manner. Imagine that, instead of receiving separate invoices for all those smaller transactions coming through a variety of vendors, you only receive one bill a month or a quarter from one vendor. How helpful would that be to save time and money for your business?

  4. Device Optimization and Standardization:

    An MPS expert can make educated recommendations based on user applications, device volume, and costs of operation. In addition, they may make recommendations on centralizing or decentralizing printer locations based on customer need and costs.

  6. Automated Supply Fulfillment:

    Have you ever had a toner empty message come on the machine only to realize that no one ordered toner after the last cartridge was installed? Well, worry no more! As a provider of Managed Print Services, we employ a remote monitoring application which alerts us when toner is low so that toner can be shipped out to you right away. The labeling on the toner includes the ID number of the machine as well as the location of the machine so that the toner can be routed to the appropriate location.

  8. Automated Meter Collection:

    Have you ever gotten that pesky call asking for a meter reading for your printer? Have you ever had someone walk you through the multiple steps needed to obtain a meter reading? With a properly managed MPS program, meter collection is automated through the same remote monitoring application used for automated supply fulfillment.

  10. Cost Control:

    Not only will an MPS expert identify the most cost-efficient printers to select, but they can also recommend software to ensure that print jobs are routed to the most cost-efficient method. Also, you can put controls in place to allow certain individuals to print in color while others can be excluded based on their job role.

  12. All Inclusive Service:

    All parts, labor, and supplies (excluding paper and staples) are typically included in an MPS agreement. If you have an issue, then a simple phone call, email, or web call submittal will be responded to quickly by our customer support and/or service teams.

  14. Improved response times:

    A typical response time for a customer without an MPS agreement can range anywhere from 8-16 hours. However, with an MPS agreement, that response time can be reduced significantly. In fact, a typical customer with an MPS agreement will get an average response time of under 4 hours from the time they place their call until the time a technician arrives at your door.

  16. Simplified Billing and Reporting:

    With a professional MPS program, you can combine printer billing with your copier billing all in one invoice. Also, you can have access to reporting of volumes by device, which can be useful for planning purposes in your business.

Share This Page