Help! There are noises coming from my printer!

Help! There are noises coming from my printer!

(Submitted by Tim Shiver)

There are several types of noises that may come from your printer or copier from time to time, most of which will need to be addressed by a professional. Keep in mind that some of these noises may only occur while using certain functions of your device such as when scanning, making two-sided copies, using the hole punch, stapling, or when using paper from a particular paper source (bypass, top cassette, or bottom cassette). Sometimes possibly even the type of paper can cause your device to make a sound that is not usual.

Whenever you experience these unusual noises, make sure that when you place a service call you let your technical professional know the functions involved when the sound was heard. This added information will prepare them to better service your printer or copier when they arrive. Also, until the problem is resolved, it is best to limit your use of the affected functions.

Let’s explore some of the types of noises and how to address them:

  • Grinding noises are the worst for your device’s health as this type of noise is caused by parts that are going bad and will need to be replaced as soon as possible. Because damage to your printer or copier can result, you should limit use of the device until this problem can be resolved by a technical professional.
  • Moaning noises are caused by parts that are typically made of rubber or nylon, which have become dried out. The affected parts will require the application of a lubricating powder or grease, which a technical professional will need to take care of for you.
  • Rattling noises are usually caused by parts or panels that are not secured properly. This may be a panel that is not fully closed or screws that have come loose due to the normal vibrations of your printer or copier during the day-to-day copying and printing processes. First, check your device to make sure that all the access doors are fully closed. If your device is still making noise after this step, please contact your technical professional for further diagnostics and/or possible service.
  • Squeaking noises are much like moaning noises in that they are caused by parts that require the application of lubrication. In this case, however, instead of rubber or nylon parts, the squeaking results from metal parts rubbing against each other. A technical professional will need to be called to resolve this issue, either to lubricate the affected parts or, depending on the amount of wear, to replace them.
  • Thumping noises are caused by parts which have developed “dead spots” in them. “Dead spots” are particularly worn-out areas of a part. This means that, as the part is rotating for its function, every time the dead spot comes in contact with its counterpart, then you will hear the thumping noise. The part that is worn will need to be replaced to resolve this issue. Therefore, a call to your technical professional will be necessary.

Hopefully this information was helpful in explaining some of the noises your printer or copier may produce and how to address them.

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