How do I submit my meter reading online?

How do I submit my meter reading online?

How do I submit my meter reading online
(Submitted by Christian Perez)

Some service providers, like RITE Technology, give their customers the option to submit meter readings online. A wonderful option to save time and increase convenience for the customer, however, if you’ve never submitted a meter reading online, then the thought of doing so may seem daunting. In fact, submitting an online meter reading is a task that can be accomplished in a few easy steps.

  1.    The first step is to locate your meter reading on your printer or copier.
  2. For Sharp devices, on most newer models there is a “total count” button located towards the bottom of the home screen. (See Figure 1.0) Once you tap the “total count” button, a screen will be displayed that will show the total count of the device. (See Figure 2.0) (*Pro Tip: Double tapping the home button will display this screen as well.)
  3. Meter Reading Total Counts button on printer home screen
  4. (Figure 1.0)
  5. Total Counts Meter Reading screen on your printer
  6. (Figure 2.0)
  7. For Ricoh devices, most models will have a “user tools” button located on the home screen. Pressing the user tools button will bring up a screen where you will then press the “counter” option to display a dialog box that will show the total count of the device.
  8. If your device is a color model, then on the total count screen you’ll see the total count separated out into “Full Color” for any color prints and “B/W” for black and white prints. You’ll need to denote both of these numbers for entry online.
  9. If your device is a black and white model, then on the total count screen you will only see one total count for “B/W”. This will be the only number that you will need to enter for your online meter reading submission.
  10. If you have a device that is not described above or if you have any issues finding where to find your meter reading on the device, then please feel free to reach out to your IT department or to the Help Desk of your service provider.
  1.    Locate your device’s ID number.
  2. On devices serviced by RITE Technology, the machine ID is conveniently located on a sticker affixed to the front of the device. If your device’s ID number is not prominently displayed, then you may need to contact your service provider to determine the location of this number.
  1.    Enter the information online.
  2. Once you’ve retrieved the meter reading total(s) and you’ve located your device’s ID number, then you are ready to submit your meter reading online.
  3. For RITE Technology customers, we have provided two options to submit the meter reading digitally. The first option is to submit your meter reading on our website. Begin by navigating to www.ritefl.com in your browser window. Once on the home page of our website, hover your mouse over the subheading “Support” at the top right of the webpage and click the option “Enter Meter Readings” from the drop-down menu that appears. Once on the “Enter Meter Readings” page, complete the form with all the required information and click the “Submit Meter Reading” button at the bottom of the form to complete your submission.
  4. The second option is for you to submit your meter reading via email to meters@ritefl.com.

Hopefully this information was helpful in assisting you in completing your online meter reading submission. If you have any questions about this or any other process related to the functioning of your copier or printer, please contact our service department via email at service@ritefl.com or give us a call at 941-955-2737.

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What are the benefits of Managed Print Services (MPS)?

What are the benefits of Managed Print Services (MPS)?

(Submitted by Chip Turner) When faced with the task of installing, maintaining, and obtaining supplies for a fleet of printers, it is no surprise that organizations seek help from experts in the field. Benefits of MPS
  1. Security:

    Protecting your printers from outside cyberattacks is crucial. Incidents involving security breaches on unsecured endpoints (printers) is on the rise. Professional MPS services can help.

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  3. Reduced Staff Burden:
    1. IT Department:

      Often the burdensome task of installing, maintaining, and obtaining supplies for a fleet of printers is thrust upon a company’s expensive IT professionals. With Managed Print Services, your IT team can focus on more pressing business issues and allow for a team of MPS experts to handle the printer fleet.

    2. Accounting Department:

      Does your accounting department get invoices from printer service companies and toner providers? Are employees making proper purchasing decisions? Is your pricing consistent? Are your employees taking the time to research the proper cartridge? Have they ever incorrectly ordered the wrong one? Often an accounting department will receive literally hundreds of invoices annually from toner purchases and for service calls. This can result in a heavy administrative cost to get all these invoices paid in a timely manner. Imagine that, instead of receiving separate invoices for all those smaller transactions coming through a variety of vendors, you only receive one bill a month or a quarter from one vendor. How helpful would that be to save time and money for your business?

  4. Device Optimization and Standardization:

    An MPS expert can make educated recommendations based on user applications, device volume, and costs of operation. In addition, they may make recommendations on centralizing or decentralizing printer locations based on customer need and costs.

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  6. Automated Supply Fulfillment:

    Have you ever had a toner empty message come on the machine only to realize that no one ordered toner after the last cartridge was installed? Well, worry no more! As a provider of Managed Print Services, we employ a remote monitoring application which alerts us when toner is low so that toner can be shipped out to you right away. The labeling on the toner includes the ID number of the machine as well as the location of the machine so that the toner can be routed to the appropriate location.

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  8. Automated Meter Collection:

    Have you ever gotten that pesky call asking for a meter reading for your printer? Have you ever had someone walk you through the multiple steps needed to obtain a meter reading? With a properly managed MPS program, meter collection is automated through the same remote monitoring application used for automated supply fulfillment.

  9.  
  10. Cost Control:

    Not only will an MPS expert identify the most cost-efficient printers to select, but they can also recommend software to ensure that print jobs are routed to the most cost-efficient method. Also, you can put controls in place to allow certain individuals to print in color while others can be excluded based on their job role.

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  12. All Inclusive Service:

    All parts, labor, and supplies (excluding paper and staples) are typically included in an MPS agreement. If you have an issue, then a simple phone call, email, or web call submittal will be responded to quickly by our customer support and/or service teams.

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  14. Improved response times:

    A typical response time for a customer without an MPS agreement can range anywhere from 8-16 hours. However, with an MPS agreement, that response time can be reduced significantly. In fact, a typical customer with an MPS agreement will get an average response time of under 4 hours from the time they place their call until the time a technician arrives at your door.

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  16. Simplified Billing and Reporting:

    With a professional MPS program, you can combine printer billing with your copier billing all in one invoice. Also, you can have access to reporting of volumes by device, which can be useful for planning purposes in your business.

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