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Director of Integration

Job Description

Job Function: Technology Support Specialist (TSS)
Starting Salary: $30hr – $40hr based on experience
Locations: Onsite (not available hybrid or work-from-home position)

SUMMARY:

Director of Integration will take lead on all product lines outside of copy/print. (ie. A/V projects, Square9, and newly launched product lines) Director will directly manage all A/V staff, and cohesively work with the Installation department to provide pre- and post-sales support on Audio Visual (AV) systems, design, programming, and delivery/install. They will effectively communicate with internal and external customers, manufacturers (or their Representative) in order to ensure a superior final product.

PRIMARY RESPONSIBILITIES:

      • Develop positive customer relationships and seek ways to increase customer satisfaction and loyalty
      • Perform needs analysis with customers to determine solution to suit their needs
      • Proactively capture new business opportunities for all RITE Lines of Business.
      • Maintain a high level of expertise in current and future technology. Attend manufacture training as needed. Work on obtaining all AV certifications including, but not limited to CTS & CTS-D.
      • Maintain a high level of expertise in Square 9 in order to assist the sales team with sales integration.
      • As new product lines are developed, actively work with Senior Management to properly implement and train the RITE team, or provide connections to the proper training channels.
      • Design and design support on AV systems
      • Educate Sales Team and customers on current best practices and technology solutions that are appropriate for their needs (inclusive of supply chain constraints, when applicable)
      • Develop technical guidelines for the customer and work with the rest of the RITE team to implement standards
      • Interpret consultant-designed RFPs, specifications, and drawings to develop equipment and labor estimates
      • Provide operational technical support on AV systems including system delivery/install and post-installation service support as necessary
      • Provide details and drawings used for fabrication and installation of AV systems
      • Create and review details and drawings used for fabrication and installation of AV systems
      • Must be able to provide economically feasible systems design and propose suitable and reliable products for use on projects
      • Deliver initial and ongoing training for Sales staff
      • Partner with Sales Managers to develop delivery of standard packages for Sales Executives
      • Promote a team environment
      • Other duties as assigned

 

KNOWLEDGE AND SKILL REQUIREMENTS:

      • Possess excellent organizational skills and the ability to manage multiple tasks in a high-volume environment
      • Exhibit well-developed communication skills; is clear, concise, helpful, and persuasive. Participate in Estimations meetings, including weekly AV coordination meetings
      • Must be responsible, self-motivated, self-starter, personable and well-organized
      • Portray a polished, professional image according to the guidelines in the Employee and ensure the AV Team adheres to the same standards.
      • Experience designing, implementing, and supporting AV projects spanning wide areas for all size enterprises
      • Must be able to read and effectively interpret general business documentation, technical specifications, and drawings
      • Demonstrated ability to take ownership of a customer relationship and standards and guide others in maintaining that relationship
      • Demonstrated ability to plan, organize, and implement the successful completion of a project by a specific due date
      • Must be able to learn and work within team-established design guides and best practices and apply them to new situations not otherwise addressed by the guidelines
      • Thorough understanding for designing all aspects of an integrated AV system
      • Ability to identify a problem and systematically work through a system for troubleshooting
      • Expertise in designing task specific IP networks and ability to work in owner-furnished and maintained IP networks
      • Ability to train and mentor coworkers and customers on technologies and operational procedures of technical equipment

KNOWLEDGE AND SKILL PREFERENCES

      • Expertise and/or a solid understanding multiple AV disciplines
        • Control – Crestron, QSYS, Aurora, Kramer and others as necessary
        • Delivery – IP Audio & Video Distribution Methods
          • Biamp, and Shure audio DSP
        • Product Selections (recommend establishment/maintenance of Reseller Agreements)
      • Expertise and/or a solid understanding Square 9
      • Microsoft Office products such as Word, Excel, PowerPoint, Visio, and SharePoint.

 

PREFERRED CERTIFICATIONS

      • Avixa CTS & CTS-D,
      • Crestron (MTA/MCP)
      • QSYS (Level 1&2)
      • Aurora (All Levels as they deploy certification)
      • Audinate (Level 3)
      • Kramer (Pro A/V Sales Engineer)
      • Square 9 Product Specification
      • Other professional skills as necessary

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