Job Description

Job Function: Technology Support Specialist (TSS)
Starting Salary: $30hr – $40hr based on experience
Locations: Onsite (not available hybrid or work-from-home position)

SUMMARY:

Director of Integration will take lead on all product lines outside of copy/print. (ie. A/V projects, Square9, and newly launched product lines) Director will directly manage all A/V staff, and cohesively work with the Installation department to provide pre- and post-sales support on Audio Visual (AV) systems, design, programming, and delivery/install. They will effectively communicate with internal and external customers, manufacturers (or their Representative) in order to ensure a superior final product.

PRIMARY RESPONSIBILITIES:

• Develop positive customer relationships and seek ways to increase customer satisfaction and loyalty
• Perform needs analysis with customers to determine solution to suit their needs
• Proactively capture new business opportunities for all RITE Lines of Business.
• Maintain a high level of expertise in current and future technology. Attend manufacture training as needed. Work on obtaining all AV certifications including, but not limited to CTS & CTS-D.
• Maintain a high level of expertise in Square 9 in order to assist the sales team with sales integration.
• As new product lines are developed, actively work with Senior Management to properly implement and train the RITE team, or provide connections to the proper training channels.
• Design and design support on AV systems
• Educate Sales Team and customers on current best practices and technology solutions that are appropriate for their needs (inclusive of supply chain constraints, when applicable)
• Develop technical guidelines for the customer and work with the rest of the RITE team to implement standards
• Interpret consultant-designed RFPs, specifications, and drawings to develop equipment and labor estimates
• Provide operational technical support on AV systems including system delivery/install and post-installation service support as necessary
• Provide details and drawings used for fabrication and installation of AV systems
• Create and review details and drawings used for fabrication and installation of AV systems
• Must be able to provide economically feasible systems design and propose suitable and reliable products for use on projects
• Deliver initial and ongoing training for Sales staff
• Partner with Sales Managers to develop delivery of standard packages for Sales Executives
• Promote a team environment
• Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS:

• Possess excellent organizational skills and the ability to manage multiple tasks in a high-volume environment
• Exhibit well-developed communication skills; is clear, concise, helpful, and persuasive. Participate in Estimations meetings, including weekly AV coordination meetings
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Portray a polished, professional image according to the guidelines in the Employee and ensure the AV Team adheres to the same standards.
• Experience designing, implementing, and supporting AV projects spanning wide areas for all size enterprises
• Must be able to read and effectively interpret general business documentation, technical specifications, and drawings
• Demonstrated ability to take ownership of a customer relationship and standards and guide others in maintaining that relationship
• Demonstrated ability to plan, organize, and implement the successful completion of a project by a specific due date
• Must be able to learn and work within team-established design guides and best practices and apply them to new situations not otherwise addressed by the guidelines
• Thorough understanding for designing all aspects of an integrated AV system
• Ability to identify a problem and systematically work through a system for troubleshooting
• Expertise in designing task specific IP networks and ability to work in owner-furnished and maintained IP networks
• Ability to train and mentor coworkers and customers on technologies and operational procedures of technical equipment

KNOWLEDGE AND SKILL PREFERENCES

• Expertise and/or a solid understanding multiple AV disciplines
  • Control – Crestron, QSYS, Aurora, Kramer and others as necessary
  • Delivery – IP Audio & Video Distribution Methods
    • Biamp, and Shure audio DSP
  • Product Selections (recommend establishment/maintenance of Reseller Agreements)
• Expertise and/or a solid understanding Square 9
• Microsoft Office products such as Word, Excel, PowerPoint, Visio, and SharePoint.

PREFERRED CERTIFICATIONS

• Avixa CTS & CTS-D,
• Crestron (MTA/MCP)
• QSYS (Level 1&2)
• Aurora (All Levels as they deploy certification)
• Audinate (Level 3)
• Kramer (Pro A/V Sales Engineer)
• Square 9 Product Specification
• Other professional skills as necessary